At Biogreen Global, your satisfaction is our priority. We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it—unused, unopened, with tags, and in its original packaging. A receipt or proof of purchase is also required.
How to Initiate a Return
To start a return, contact us at support@biogreenglobal.com. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Returns sent without prior approval will not be accepted.
For any questions about returns, feel free to reach us at support@biogreenglobal.com.
Damages and Issues
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can assess the issue and resolve it promptly.
Exceptions / Non-Returnable Items
Certain items are non-returnable, including:
- Personalized or custom-made products
- Personal care items (e.g., beauty or wellness products)
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
If you have concerns about a specific item, please contact us before initiating a return.
Exchanges
The quickest way to receive your desired item is to return your current product. Once your return is accepted, you can place a new order for the replacement item.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status. If approved, a refund will be issued to your original payment method. Please allow time for your bank or credit card provider to process and post the refund.